Glad you received resolution in your favor. I understand "blaming the patient/client" is a common defense tactic to the point someone wrote a book demonizing complaining patients. My ex-therapist portrayed me as so delusional, it's astounding that his invented character-me functioned at all. On the positive side, this warts and all view of the profession was paradoxically healing. Wishing you well. The complaint process can be fraught and intimidating.