Sorry you're having issues.
I'm sure the Brits have a ministry of something or other that will pretend to take your complaint and sneer as they pop it into the round storage bin with the lid that pops open when you step on part of it. That is what the BBB does here. It's a club basically, that anyone can pay their dues to be in. Politicians can be part of the BBB, by writing themselves down as the charity that accepts donations for a charity unknown. They then can legally accept bribes. There's a few more steps, but it does go that route in some states.