They are often in Manila. Their English is very good. They would pronounce that word Man-EE-la. If you hear that type of accent, you know.

If something isn’t going well on a call, I just say sorry I have to go and will have to call back. Someone else is usually all I need.

Amazon once told me I can ask to be transferred to a US representative. I haven’t tried that. I just remarked to her that she sounded like she was in the US, so she told me.