Quote:
Originally Posted by seesaw
I'm not sure if it's bullying or not. You say you're getting called out for not answering phones. Is answering phones part of your job duties? I understand you say that other leads don't answer phones either but they don't get called out for it. But you have, so obviously the standard is that you need to do so. You also don't know everything that gets said to those leads, so I would try not to assume that they also haven't been talked to about not answering phones.
I don't doubt that your work environment is toxic. So many work environments are constructed to be just that. It's almost an epidemic in American culture, it seems. I wonder why so many work places seem toxic? I think it may be an effect of the Peter Principle, which basically says that people rise to their own level of incompetence. I do think, in some ways, we can contribute to the toxicity of our environment by not setting boundaries or by expecting things out of our work environment that aren't possible - like when people want to socialize at work, for example, and it's frowned upon. (Not saying that's happening here, just an example.)
I hope you are able to find a new job. When you are able to find a new job, make sure that you decide what your boundaries will be. I often find that toxicity arises from people backstabbing, gossiping, and over socializing, but that's just my experience. Although it certainly happens otherwise, like with leaders who like to blame employees for their incompetence or pit employees against each other.
The best you can do right now is take the feedback you've been given, to answer phones, and do it, so they don't single you out for that again.
Is there any other thing they are singling you out for?
Seesaw
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Yes I do phone work for 2 hours a day. I see it daily in our lead room that leads aren't taking calls when supposed too. I see the same names daily besides mine. One lead called me out had to talk to my boss I said when does she gets to act like boss of the lead room? He said She's not supposed 2 do that exactly my point.
It's been a lot of cut throating at work recently. That girl singles me out a lot I don't know her but I've seen her in the office. I'm beyond tired of this work drama the agents and everybody don't like being on the phones anyway.
It's so fake at work they kiss the owners *** a lot. I got turned down for more jobs that i applied too. I'm still looking for other jobs not the ones I want those are the ones I keep getting.