Well, the calling back hasn't been working. I have called my credit card company now 27 times in the last week to (1) sort out a hefty credit of several thousand dollars that hasn't been applied to my available funds, and (2) have them resolve the issue of a pending charge lost in limbo. You bet I am angry - and on the verge of being abusive. As for the dolt answering the phone for the airline, I sucked it up and went to a travel agent in person. Yeah, it cost me a bit more but saved a heck of a lot of frustration.