SpazKatt,

For thirteen years I was the owner of a well-known fast food franchise. From experience, I can tell you that one of the hardest things to find is that employee that can be relied upon without immediate supervision. Good people are out there, but this driver was not one of them. Employees like that are poison to any service-oriented business.

Many of these workers are young people working their first jobs. They haven't learned to show respect to the customers. Disrespect can come in the form of carelessness, rudeness, or profanity.

Many of these employees also believe that the job isn't really important. There is no job out there that is not important. If the job is not important, it will not exist. As for a pizza delivery person, this is a very important job. People pay a premium to have the pizza delivered. This may be because the customer is disabled. Or perhaps the customer has a stressful schedule and doesn't have time to pick it up.

Some young employees also have trouble understanding that they have to show respect immediately upon meeting a customer. They can't wait for the customer to show respect first. The same thing with smiling. I remember employees that said they won't smile unless the customer does first. I call that "stinkin' thinkin".

You did the right thing by calling to complain. The owner or manager of the pizza place doesn't need that driver destroying his business. If you like his pizza, keep buying from him. He will see to it that this never happens again. As for the rude driver, hopefully he learned a lesson and will behave better on the next job.

bfG