(((((Spazkatt))))) I really hate that type of behavior! I am a firm believer that a tip is EARNED it is not a given! Applebees for example automatically adds a gratuity for tables of 6 or more. I will not go there anymore. The last time we went there for dinner (several years ago), my son's chili arrived refrigerator cold, I didn't even get my entree, and my daughter was the only one to get a drink because she ordered a shake that came from the bar. Our waitress was sitting at the bar chatting up a young man. I flagged another waitress to bring the manager. He said that he would take my meal off of the ticket. OF COURSE YOU WILL I HAVEN'T GOTTEN IT!!!!! And he tried to make excuses for the waitress, who was STILL sitting at the bar in our line of site. He made her come over and apologize which she did, not sincere, but she did.

We are a family of six, 1) we are good tippers and if you add a gratuity on you'll not get a dime more. 2) if your service sucks, the manager will be visiting our table to remove that gratuity from our bill!

I have worked in the food service industry and know how busy you can be. I have two rules, 1) you smile 2) you come back and check our steaks. If you do only one your tip is 10% Both 20%, if you're exceptionally pleasant or I see that you're very busy and are still able to follow rules 1 & 2, 25%.

I'm very sorry that you had to go through that! All too often customer service is forgotten these days.