Quote:
Originally Posted by key tones
I don’t know what kind of calls these are. I had a job once involving making calls and taking calls. They didn’t provide training on how to do this or how to handle difficult people.
I bought the book Customer Service for Dummies, which was really helpful.
As far as asking for help or an accommodation, I have no experience with that part. Maybe someone else will chime in.
I really do think you should call your therapist on your question too.
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The calls are just a part of this particular project we're working on (I'd rather not disclose to keep it a bit more anonymous:P) . In the 5 months so far this is the first time I've heard of anyone having to do calls like this. We call clients regularly which is fine and I can do perfectly well, but this is something different and sometimes the people I'm calling see what I'm doing as a waste of time (which I kind of agree with) it's really hard to justify it to them. I've been asked to do them by someone who knows a bit more about it.. like a supervisor, but I'm just the middle person. Unfortunately that means I get all the grief if they go wrong.
It's unlikely I'll have to do A LOT of calls like this so I'm unlikely to get used to them. I've spoken to my therapist about it but we haven't got so far yet. She seems to think I shouldn't give in to the anxiety but usually with exposure therapy which I'll be doing you start with easier interactions and build up to harder ones. I think it's a rejection thing and this person obviously rejected me and has completely knocked my confidence. It's 50/50 as to whether or not I'll get another difficult person like that.