Mine is the same, and it makes no difference how patients feel about it. I don't even like being called a "patient" and would prefer to be a "client", but no. For me, it calls therapy into question on days like today, when I am , like you, hurting over what seems like a lack of concern or normal human warmth. It takes a lot of nerve to ignore an email in this day and age, between people who do care professionally or personally. Some T's do seem to have a religious belief in the boundaries, but other's seem really into limiting contact/ exposure to their clients to the bear minimum. I don't know which one my T is, actually. You seem to sense your T is sincere, and does truly feel the boundary issues mean no email? I think therapists who are that dogmatic are going to lose clients who really could benefit. My T though would probably replace me in ten minutes if I left.