I didn't make anything. It's a drop in the bucket compared to the premiums, copays and deductibles I have paid to hit the out of pocket limit (several thousand). Even if it is in my favor when you add everything up, they should not have told the provider it wasn't covered and then taken so long to tell me it was. At one point, I was concerned that I didn't understand the policy and that maybe it wasn't covered. I have no doubt that some people have refused services they could not afford when in reality they could have if the insurance company had provided better service. Giving out bad information about coverage can potentially have severe consequences for the insured.