Laurie- just wanted to let you know that you did what you thought was right as well as what empowered you. It's been a good while I learned to stand up for myself but when I know I should I have no compunction about doing it. And more so these days it seems the consumer gets the shaft sometimes without even realizing it. Others' opinions of what you do are useless and unimportant especially when you know you've advocated for yourself. You go girl!!!