I thought it went very well too. Sorry it took me a while to see the thread. I have something else that this chat reminded me of, and I thought that they would compliment each other. I use this information at this website (and a simplified version I created) with my clients and also for training staff. It's about Assertiveness.

http://www.ndsu.edu/counseling/succe...tiveness.shtml

I'm also trying to teach it to myself.

Rap