Thanks, stopdog. I meant to contrast the two - either crying, or staunchly insisting on an apology, saying what t "might be thinking and doesnt want to admit" - if the client is imagining what the t is thinking, the client is probably projecting, and the t is trying to draw that out.

This is a ploy my mother and aunt pulled on me, to pretend to be weak and dying to get their way, then laugh at me for being stupid for falling for it yet again, so yeah i might be a little sensitive about it myself, but if the shoe doesnt fit, hey dont wear it. Or rather, shoes.