I was on the phone and e-mailing most of today. Then I sat on the sofa completely still and I actually had racing thoughts. Thoughts of what should I do next. I was just freaking out in my mind. The assistant manager is a b*****. She e-mailed me back and told me to use my renters insurance to cover my damages. 1. This situation was not caused by a natural disaster or act of God. 2. This situation was not caused by a malfunctioning appliance in my unit. 3. This situation was caused by a malfunctioning appliance of the tenant above me and her insurance policy needs to cover my damages. The assistant manager in her e-mail said she had never had anything like this happen. The manager is on vacation until Monday. I do not understand why she would tell me to use my policy when she clearly knows the leak started on the third floor. I have trust issues. I’m calling the NAACP tomorrow.