This week keeps getting worse. I called my primary care doctor’s office to find out why no one had called me yet. I spoke to Linda. She said a referral was being done. I explained to her that a referral was not necessary that I just needed a name and number to a psychiatrist. Then Linda said some doctors only accept patients if they have been referred. I asked for the contact info and she gave it to me. I said “thank you” and she slammed the phone down. I called the psychiatrist office and introduced myself. I told the receptionist that Dr. ABC was my primary doctor. I asked her if her agency required referrals from a doctor? She said absolutely not insurance does not require that even. She took my name and number. Then said someone in the intake dept would call me. I called my primary’s office back and Linda answered. I asked to speak to a manager. I spoke to Barbara and she said, she does not know why a referral was even started. I simply asked to be called and given a name and phone number of a psychiatrist. Then I found the phone number to their HR. I filed a formal complaint with HR. I took a nap. Then I received a call from Diane. She was the director of my primary care doctor’s office. She said, she received the HR compliant on Linda. That she had also spoke to Barbara. That she read the notes that Linda took and gave to my doctor. That the notes were so confusing. That my request was so simple and her notes had my phone number. That she could have called me and gave me the contact info of the psychiatrist. I told Diane I have been dealing with social work and mental health for ten years. Seven of the ten years I worked for two insurance companies which is why I knew a referral was not needed. Plus I’ve had Medicare for two years. Diane said I really just do not know how I’m suppose to train some people. I have to discipline her as well. Diane was venting at this point and I did not know what to say. I thanked her for calling me and wished her good luck.