Oh boy, I do this too... Haven't found the trick to expecting less of people, but frankly I think people should be held to a higher standard in a lot of cases. =\ Especially in my job where the health of the people we care for is at stake, I do my best and think others should too. For all I know they are doing their best and aren't lazy effs like I think they are... *grumble* I guess with that said, maybe a bit of "benefit of the doubt" might help us be more tolerant?