Quote:
Originally Posted by atisketatasket
I am having to deal with an incredibly poisonous person irl. I tried the “how miserable she must be to act this way” route, but now I’m just losing patience.
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I used to use that route on the phone with angry members all the time at work - when they were really angry but not to the point of cursing at me it usually worked, but once they started in on the f-word and calling me names and stuff then it no longer worked.