The woman was total crap at most things. I finally just quit trying to deal with her in those areas and saw the other woman who was less crappy at some of the things the first one was totally crap at. The first one was not so much angry - although she could be defensive ("well, my other clients love me" sort of thing). I got tired of trying to get her to understand what I was talking about or trying to decipher what she was saying. So I stopped trying and used her for my sick/dying/dead person - even a therapist could not screw that up and all I really required was for her to sit there and let me vent and for the therapist to stay back.