yeah last night a guy comes in and i was completely nice with a smile on my face the whole time. asked him if he wanted to pay then or when he food was ready and he just threw the 20 at me! people really do treat us like were lower than human.

and spaz....if i remember correctly you said it was because you didnt' know the apartment number or something? that is actually an infamous situation for drivers. I guess our biggest problem is when people call up knowing they are ordering then we say 'what can i get for you?' and they say "uh hang on a second." or we ask "what's your address?" and they say "uh hang on a second." I guess it would just be nice to have people figure out their stuff before they call. Because if there are phones ringing off the hook its a little unnerving when someone doesn't know their address. Not that you were rude, its just irking after a while that people don't figure out details before they call. The happiest conversation for me is when someone calls up, says their name, address, exactly what they want. i tell them the total and how long it will be and they say thanks and it takes about 10 seconds.

On our end, when people don't take the time to figure out details like that beforehand, it takes up so much time. And its not like there is one person per station. we all do everything. drivers make pizzas, managers answer phones etc... so when im stuck on the phone with a customer and a driver has a question it just slows everything down. it just seems like the person on the phone doesn't realize how busy we are. not saying you were/are rude or anything, just explaining the other side of the story considering i work for the company that did this to you.