Speaking for myself, I don't feel my expectations are that high. With my own therapist, I have never called him for phone therapy or advice, only to change appointment times. (And he often doesn't return those calls, so I am negatively reinforced for my behavior.) With the child specialist, I have never called her for advice before this crisis time, only to make appointments, etc. We have exchanged only brief, informational emails. I am not a "needy" client in the sense of being demanding outside of session, expecting phone support immediately or at all, etc. So the answer for me is no, I do not feel cell phones and email have anything to do with my situation. For me, I felt very desperate and not sure who to turn to when my daughter ran away. My own T had told me in our last session that for parenting concerns, I needed to consult the child specialist, so I did, when trouble arose. When she did not respond (for about 32 hours), I felt really let down, like I tried to do this "right" and call the child specialist for this important parenting concern, but it did not work. I was trying to think, what is my plan B? Just because the specialist did not respond, did not mean I could sit around and do nothing. I still needed help with this, and felt let down the most obvious source of support had not come through, but what should I do next? That was my mindset. I really do not feel the expectations I have of any of the professionals I work with is too high. If anything, it's too low.