It's hard when the email conversation doesn't match up to our needs. That's one of the limitations of email. I'm sorry you didn't get a helpful response when you needed it. I don't think your T can be upset with you for having contacted her when she's away when you didn't even know she was away. I don't think you are asking too much to have your needs met, just sometimes the other person can't deliver. I do hope you feel better soon.