I have a friend who was a private practice therapist and so he knows about navigating insurance. He told me to complain to the company, then the insurance, then the dental board. I will do it but writing the letter to the company is stressful.

Their webpage is very confusing as you can't find information about anyone to contact about anything. Mostly it is just a whole lot of positive reviews. They even have the dentist where I used to go listed with a different phone number and it doesn't make sense as they are in different towns and the phone they give is for the town I lived in, not the one the dentist was in. Further I've called and been called by the old phone number several times. It's just weird. They don't even tell you the name of the dentist at their locations or where their locations are although I know it is a chain.

It makes me so sad because the retired dentist promised he had spent a couple of years vetting replacements and felt this was the perfect solution. And he would be horrified that this happened.

I miss my old dentist although this new place is all state of the art fancy stuff my dentist didn't always have. And you get a chocolate chip cookie when you leave .