Emblazoned on huge signs throughout the waiting room and reception desk are the words outlining the policy, namely that unless you provide 24hrs notice you will be billed for any missed appointments.

With that said however, I once was given to cancel my appointment right at the time it was to commence. I had the first session of the day; and, when my cab failed to show up, I had no way to inform them until the office opened. However, my T was kind enough to call me and we had a session by phone instead. Is this an option for you?