I started working from home for a hotel reservation company in January 2016. Before then, I had worked for the same company, in a nearby town, for about 1 1/2 years, until the company was closed due to corporate decision from the east coast headquarters. The parent company for job is actually a customer care company, who signed the hotel company as one of their clients. I don't mind taking hotel reservations, but another part of our job is to solicit offers for alliances (timeshare, rental car, travel club). We have quotas or stats that we need to meet (like 100% solicits and 18% transfers) (transfer is when the customer accepts the solicit and you transfer them to the alliance offer). Also, there is a 'rewards' membership for the hotel company, and we need to sign up customers for this; the quota is 40% for these memberships. I, and some other coworkers on my team, are not making some of our quotas. I have been 'written up' for this, and may have another 'write up' in the future, which possibly could lead to losing my job. I don't think I can take the pressure anymore of these sales quotas. My team leader met with us, and she was raked over the coals by her supervisor, for her team members not making quotas. It is really hard for me to be 'friendly' with customers and push the offers, especially since we are not allowed to tell the customers what the offer entails (I feel like I am deceiving people). I only make about $10 an hour, but they take my health insurance and 401k and disability out of my salary. I have a hard time getting out of bed in the morning because I dread going to my job. I also have had chronic depression for over 25 years, and feel it is getting worse due to this job. When do you know that your job isn't worth the pressure? And how to leave?
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