There are laws about a patient's right to his or her medical records, but I think the laws are determined by each state. It you live in the US. In my state, a physician's office, hospital, etc is required to provide records to a patient in a certain amount of time (i'd have to look up specifically) after the patient signs the necessary release forms.

HOWEVER, my state does have an exception for mental health/psychiatric records. A clinic does have the right not to release these to a patient if the patient is currently in treatment at their facility. Again, I'd have to look up the specifics.

Check the laws in your state. I once filed a complaint with my state when a clinic failed to provide me with records I was entitled to. This might be a possibility for you if this continues to be a problem.

Also, are you requesting that the records be sent to YOU? I have seen clinics grumble about this and insist they can only send the records to another medical facility. This isn't true in my state but they have grumbled about it anyhow. In my state, a clinic may charge a reasonable fee for copying records for a patient.

Good luck. Medical offices can be so frustrating sometimes.