I’m extremely bad with names so I generally am very soft on people forgetting mine. Therapy is different IMO. Your T should know who they have coming into them before you go into their office! Yes, worse case they may have a jam packed schedule with 8 clients back to back on one day but that is 8 people! If you are bad with names double check your schedule before your client arrives! It’s HUGE to forget someone’s name in therapy and for me it would be 101 of building rapport, trust and so many other basic elements of therapy. My therapist forgot my surname once when looking for my file... that didn’t bother me as much as if it were my first name but it still stung a small bit!