i know at work i was, have been guilty of being less compassionate than i try to be...

i did, as a cashier, fall near the 'have a nice day' rut...

didnt like how that fit.. then, later, in a hardball capacity, had to be hard and 'by the book' .. that didnt feel right to me either...

a lot of causes i can think of... but you're right i think.... just need to look inside and re-light some of that good old forgotten friendliness to each other...