If dealership gets feedback anything less than completely satisfied it is considered a failure by head management. It means they didn’t do something right. If you can’t explain what was done wrong, then why not give 5?

3 stars actually means that even though service wasn’t completely horrible, you’d likely never go there again, it’s only 60% satisfaction. 4 might be just a ok. But 3 certainly isn’t “meeting your expectations”. You are telling them they met your expectations only at 80% and 60%. Not that they met your expectations

How do you want a dealership to wow you and make it memorable? It’s not like seeing a movie that yiu want to remember. They supposed to get their job done. I love my dealership and only ever give them 5 stars. What is your dealership not doing right by you? Or you just generally very picky and hard to please?