A car dealership usually has you hooked because you bought your vehicle there. Even my used truck's extended warranty required I go back to that dealership for service even though my truck is dodge & the dealership was Chevy. They had to get the parts or determine if my truck had to be sent back to a dodge dealership.

They always did a good job & repaired many problems that would have cost me a fortune to fix.

Had one recall that I had to take back to dodge. They told me that if they did this procedure & it broke then my truck was part of the recall BUT if it broke they would have to order the part & wouldn't get it for a week & NO they didn't privide a vehicle for me during that time. I gave bith the dealership & dodge a low rating on that experience. My truck is my only vehicle & Dodge With it's money could have expedited the part & provided money to cover a vehicle especially for customers with no other transportation since it was their faulty part/production that caused the problem in the first place & yes I made calls & complained to everyone in dodge corporation & even sent a letter to their CEO.

Even though they did the job required that got a very low review for how it was handled overall.

Reviews need to look at the big picture too not just whether the job was done correctly