are people just losing it? I work in a place where people go to complain and we used to have mature civil complaints where the person actually had a gipe and in the last year we have just had a complete devolution of the things. Long rambling letters that are 1/2 bizarre where people are acting like they are entitled to things they aren't entitled do? Is it the media that is making people think, if they say it, they have a right to it?