The washer/dryer is fixed,the engineer came today, the error code showed an airflow issue,so he took it apart and cleaned the inner parts,it is working ok so far ,I am just trying it now.I spoke to the man who sold the repair plan to me,I am covered for six months however many times the machine breaks down,and after the six months I can renew it.I asked the engineer how long the machine's life was given that it's six years old,he said that if I keep it on a plan the engineers will keep fixing it and keep it going.