Every single post on this forum is only one side of the story. That's the point of a forum. Interestingly, I don't see you going to other posts that gush about therapists and telling them "omg where is the side of the therapist??". The way some people defend therapists is disturbing to say the least. This therapist's behaviour is simply unsurprising to me and although I've never called a crisis line, I can absolutely believe that the people working there sound like they're reading from a script. Frankly the only way I've ever found therapy effective is in venting. If clients can't even do that, what the hell are therapists there for?