I am really sorry about what happened to you. I would have found her statement to be offensive and judgemental, HANDS DOWN! She sounds like she is unempathetic and projecting on to you.

Also, a relative of mine is a psychologist who used to run a crisis center. I told her that I have had several bad workers when I called. That is when she told me about having to fire crisis workers for being insensitive and inappropriate over the phone lines. One worker was a nurse that was abusing callers on the phone. So, yes it is possible to get a very bad worker on a crisis line.