I think Yelp is very helpful, also Amazon,Healthgrades, etc. I realize that some reviews might be biased, written by employees, whatever but I find reviews so helpful. When I write one, I take it very seriously. I dont write a lot. As a senior, we visit a lot of doctors. I have expressed on PC how outraged I am by the 15 minutes that medical doctors including pdocs are allotted under many insurances. Who can do a good job in 15 minutes???? Nobody, especially if the person has multiple medical conditions or mental health disorders. We can help other consumers so much by writing reviews.
As to bad reviews of Psych Central, I am astonished. I am so fond of people on the forums and I have learned more from my peers here on PC than from professionals by far in my 40 yrs w this very challenging disorder , in a world where very few seem to get it. Hugs!