Sorry about your case manager. It doesn't sound very professional.

I do in fact get easily irritated with people. It is usually an issue I have with lack of professionalism or work ethic. When I am not being treated well by someone who should be helping me or in a position of authority I get frustrated as I know this is not how I would behave given the situation was reversed. What really gets my goat though is when it involves a co-worker - especially if their lack of work ethic or effort affects my own job or ability to perform my own tasks. I get upset, yes, and frustrated, that too.

I easily get disappointed when people fail to use basic common sense. I apologise for allowing that to happen here.

Raging vortex has a very good point... I find that in order to get something done, I do it myself.

I must point out that I am not a control freak. It is not about my needing to be in control. It is chaos that is the problem for me. And this is the problem I have with others. In times of chaos and lack of control, then is when I tend to be the one to step in and sort things out.

As mentioned too, I find it hard to forgive people who have disappointed me. I tend to then be unable to trust them to take on any further responsibility or things that I know will affect me. I am reluctant to engage them further. However, I tend to reward or show appreciation for those who do treat their responsibilities seriously.