So myself, another manager, and my boss/client discussed the PR firm today, and we agreed to end the contract. The other manager, who technically is the business contact, is going to let them know first thing tomorrow morning. We also discussed the matter with another partner and she was livid when she heard how they'd been acting. She said cut em loose too.

We're going to regroup, having learned a few things, and see if we can gain some traction doing some targeted internal PR and also through some other tactics. We think a full media blitz at this point is probably not the best tactic as we can't really support it ourselves, and we think there are some better ways to gain traction in a targeted way. But we are also going to get some quotes from some other PR firms who specialize in our industry.