I saw my email this morning and the lead person had responded with basically another non response email saying that it had been a long day and they were busy with other clients (man, point or advice to her, stop telling clients you are busy with other clients. No on wants to feel like they are not your priority). I mean, seriously, why does she think it's a good practice to continually tell a paying client that they arent a priority? That's why we're leaving you, duh.

There is a way to say you're swamped but still very aware of what your client needs without making your client feel like you don't care or aren't a priority. To be told three times now that they have more important things to do than work on our project is just rude and insulting.