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Why are you asking here? You got the answer from your superior and then went over her head to get the same answer from another superior. Even if somebody here says that it should be fine to tell people to use the kiosk that doesn't apply to where you work. Sounds like you just want people who will side with you so you can start an argument at work.
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Nammu
…Beyond a wholesome discipline, be gentle with yourself. You are a child of the universe no less than the trees and the stars; you have a right to be here. …...
Desiderata Max Ehrmann
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