Today, two guys came to take away my washer and dryer and install the new ones. They had gotten the old ones out and loaded onto their truck. A little bit later, one of the guys timidly told me that he couldn't install the washer because there is a 3 inch piece on the back that prevents it from being flush with the wall, and therefore won't fit in the drip pan. I was shocked and upset - not at him - but I had arranged it so I could work from home to be here when the delivery arrived. I had done a lot of cleaning and moving things around in preparation - which took a huge amount of energy and exertion over the weekend. I felt a wave of disappointment wash over me. But, I told the guy that I knew it wasn't his "fault," and I appreciated that he had been honest and not just installed it anyway.

I offered him and the other guy some water. It was a hot day, and they were both visibly affected by it. The guy who gave me the bad news immediately said "yes!" - but the other guy said he was okay. I got the one guy a cup full of ice and water (I don't use bottled water, so I couldn't give him a "to go" water). While he was drinking his water, I went back outside and asked the other guy again. I even sweetened the deal by saying, "It's good county water - tasty!" He laughed, and accepted. So, I got him a big cupful of ice and water and took it out to him They were both so appreciative. The one guy said, "I've never had a customer offer me a beverage before."