I never found the woman actively helpful. It was helpful for me to have a place to vent/grieve etc without having to care at all about the therapist when my person was sick and dying. For me, it would have been nice if the therapist had acknowledged her uselessness. But I found it annoying when she thought she had done something she had not, so it would have shown me she had some awareness if she had told me she knew she was not helpful