Well, if Ts get together to complain in bewildered fashion on Reddit about not having full practices, then replying to emails from earnest clients might be wise- even if they charge for them . I have a flourishing, thriving business of my own, and I know that clients need to feel valued. If T's want to ignore email from clients, then I don't have very much sympathy if they lose the client to someone more supportive. Either that, or they need to be effective at psychoeducation, so the client comprehends why not. . .