Three apologies from you: at least you acknowledged the mess. Every time I think we have hit an all time low, you surprise me with something even more careless. Are you like this with all your clients or do I bring out the worst in you? And if you are like this with all your clients, how on earth do you maintain any kind of client base, given that few people are as emotionally retarded as I am? Oh that's right, you don't really have a client base because few people are as emotionally retarded as I am.