I did make sure everyone that came in saw this bird all tangled and struggling so much trying to get free. No one wanted to do anything or even showed concern for that matter.
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Rather, I wonder if it isn't affective empathy that people tend to lack, but cognitive empathy. Maybe they're just unobservant or uneducated in the ways of handling horses.
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This was a place that was set up to teach "cognitive empathy". Sadly, what I saw take place is more of the horse is there for us to USE for our own pleasure. Often the more wealth a person has the less they pay attention to "cognitive empathy". They break it and just get another one, it's just a commodity.