I recently burned a whole afternoon waiting for a delivery. When the person eventually showed up, he was hostile and claimed to have been waiting outside for me for 20 minutes. This was a fabrication because I was there the whole time. I called and texted while waiting and he never responded. He was rude, refused to deliver the item even though it was right there, and left. His supervisor called me. I remained calm and described the bizarre experience. Never had such an experience with a delivery person ever before. Still burned a whole afternoon and have to burn more time for a new delivery time but at least I advocated for myself and also insisted that someone new comes next time. Because I don't want the same thing to happen twice.