That's what I thought. There was possibly something going on between the owner (I rent) who scheduled the delivery and the delivery guy. They were communicating previously....I was not in the loop which was also problematic. I wonder if perhaps the owner was rude to him somehow and then that was projected onto me?? I'll never know. When I told the owner what happened, he wanted to end the call quickly to call the supervisor. My other half couldn't understand it either when I told him.