I really think it depends on the situation, but I would rather have no one to talk to than someone not active listening to me because that would make me feel worse than I already am. At the same time, sometimes I just want someone to listen when I am in a crisis, not for empathy or anything, but just to be heard. I do not know if this helps because I do not know the situation but I hope you post about it so I can have a better response. I would say that you wanted emotional comfort so you want someone who will actually listen to what you are saying. At the same time, was the person you were communicating with mentally ready to hear what you were saying? Something to consider. Would love to hear more.