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a few thoughts....
I agree the customer should have pointed out the mistake - if they were aware of it. I've been known to toss my drive thru change in my bag without looking at it.
As for your boss not discussing the situation with you after the first conversation, he may have been told by his superiors not to discuss it until they get back to him. He may also be concerned about how you will respond given your history of outbursts.
Plenty of others gave you good advice about counting change back to the customer. Not only does it help avoid mistakes it's courteous. I used to have a job as a delivery driver. I made change for people at their door. If I made a mistake giving back change it came out of my pocket.
You said giving the $100 back to the customer was a mistake. We need to learn from our mistakes. What have you learned from this?
The amount of money involved has kind of been glossed over. IMHO, a 100 dollar mistake is a BIG mistake. Someone is going to have to be responsible. Accident or intentional the company is out that money.
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