I had a bad time with doing the laundry tonight for the second time in a row. This time a washer had completed the wash but the door didn't unlock. I contacted the manager about it. She was out at that time. I went to the laundry room an hour later and the door had unlocked. It worked out OK but I felt like I had a late night in getting the laundry done. It's hard enough as it is when everything works well. Never mind that there are problems that go along, which creates delays.