someone could have been in the bathroom which might have been why the table was empty.

she got her seat...thankfully the guy got up...was the outburst due to caring for your father? who knows? was she prone to these prior? it might have been or not. I cared for my mother for years and never went vocal at places when there was no seats immediately available...it's not like your family is oh so special..no one would know that immediately. there are seats outside, and in the worst case..you wait for a table or even take your food to the car and eat there.

employees can't rush people along who are eating. that isn't their job. if you went during a prime time period, you should have known to expect crowds. there are only a limited amount of seats. like I mentioned the person with the computer probably was either ordering or I n the bathroom, both legitimate scenarios.

maybe next time go to a pace with a hostess and more seating. or bring take out home. mom may have these outbursts again./