Tecomsin, I'm so sorry that happened to you. Out of curiosity, was the food pre-cooked or was it a meal kit with food that you had to cook? I think it's good that you kept the evidence and definitely contacted them. What do they plan to do as an apology? Have they at least reimbursed you for the cost of that meal? I think they should offer much more. Frankly, I would cancel your membership with that food service, regardless. Would you mind sending the name of that food service to me via PM? I only ask because I have been having some fun exploring various meal kit services, and I'd like to avoid that one.

I have only ordered meal kits from ones where I prepare the food from raw ingredients. Luckily, I haven't encountered anything like you did, but occasionally the produce quality has been poor to even rotten on occasions.

Once I was eating at a very fancy restaurant and found a giant staple in my food. They offered to prepare a new dish, but I refused. Luckily, they didn't charge me for the meal. A time in Taiwan, I ordered a dish at a cafeteria type place. It was called "Four Treasures Chicken". Truly! I was eating the drumstick and I noticed a giant worm squirming in it. It was definitely gross! I showed the cooks and kind of yelled, in my best Chinese, "Is this supposed to be the fourth treasure? They refunded me, but it wasn't worth complaining too much about there. Would you believe I decided to go next door to a McDonald's and have a burger to "cleanse my pallet".